FAQ

Kindred Roots is a Direct Primary Care (DPC) clinic based in Billings, MT, offering personalized, relationship-centered primary care and palliative care. We provide care in-clinic and via telehealth to patients across rural Montana and Wyoming. Our mission is simple: to help you feel seen, supported, and rooted in care that is accessible, compassionate, and free from the limitations of insurance-driven medicine.

Direct Primary Care is a membership-based model where patients pay a simple monthly fee for comprehensive, accessible primary care. No insurance billing. No hidden costs. No rushed visits. Members receive: Longer, unrushed appointments Direct messaging access to their clinician Same- or next-day scheduling whenever possible Transparent pricing for any additional services Continuity with a clinician who actually knows you DPC allows us to focus on you, not your insurance company.

No. Kindred Roots does not bill insurance for primary care services. Patients may still use insurance for: Labs Imaging Medications Specialty care If helpful, we can guide you on how to use your insurance wisely while still benefiting from the DPC model.

We welcome a diverse community of patients, including: Adults and teens needing ongoing primary care Individuals navigating midlife changes  (hormones, mental health, chronic conditions) LGBTQ+ patients seeking inclusive, affirming care Rural patients who need flexible telehealth access People managing multiple chronic conditions Patients and families needing palliative care, advance care planning, and support navigating serious illness You belong here — exactly as you are.

Palliative care is specialized medical support for people living with serious or complex health conditions. It focuses on: Symptom relief Quality of life Emotional and spiritual support Guidance in medical decisions Coordination with specialists and family You do not need to be at the end of life to benefit from palliative care. Many patients receive palliative support alongside active treatment.

No. Palliative consultations can be scheduled without a DPC membership. Some ongoing support may be available through membership if appropriate — we can discuss the best option for you.

Membership includes: Unlimited primary care visits (in-clinic or telehealth) Same- or next-day visits when appropriate Direct secure messaging with your clinician Medication refills, chronic disease management, urgent care needs Annual wellness visits Coordination with specialists, hospitals, and other services Extended visit times so nothing feels rushed We believe care should feel personal, comfortable, and accessible.

Your membership does not include: Labs (we offer deeply discounted pricing when paying cash) Imaging (X-rays, CT, MRI, etc.) Specialist visits Medications (but we’ll help you find the most affordable options) After-hours or emergency room care We’ll always be transparent about any additional costs.

Yes! We provide robust telehealth care, especially for rural Montana and Wyoming patients who may live far from medical services. Many issues can be handled virtually, including: Medication management Mental health support Hormone discussions Chronic disease follow-up Minor acute issues Palliative care consultations If an in-person exam is needed, we’ll help coordinate it.

It’s simple: Review our membership options. Schedule a free meet-and-greet to see if we’re a good fit. Enroll online and start receiving care right away. We keep our panel intentionally small to ensure availability and excellent access.

Yes. Your insurance remains useful for specialists, hospital care, medications, and labs. Your DPC membership simply becomes your primary care home.

You can message me anytime, and I’ll respond as soon as I am able during extended but reasonable hours. However, if you are experiencing a true emergency, do not wait for a message back — please call 911 or go to the nearest emergency room immediately. Direct Primary Care improves access, but it is not a substitute for emergency services. If you're unsure whether your situation is an emergency, it's always safer to seek urgent evaluation first.

Kindred Roots is intentionally small, relationship-focused, inclusive, and grounded in whole-person care. You get: A clinician who knows you personally Time to talk through your concerns Thoughtful, comprehensive explanations Care tailored to your goals, values, and daily life We believe healthcare should feel human, kind, and collaborative.

We currently see adults and teens (13+). Younger pediatric patients may be accepted in select circumstances — reach out if you’re unsure.

Yes. We provide inclusive, affirming primary and preventive care, including: Sexual health care Mental health support Safe, respectful communication Everyone deserves healthcare that honors who they are.

We accept: Debit/credit cards HSA/FSA (for eligible services) ACH bank payments Membership fees are automatically billed each month.

Yes. Memberships can be cancelled at any time with appropriate notice (typically 30 days). If you wish to rejoin later, a re-enrollment fee may apply.